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Session Id : 2TSjAqAq2LTOvvTa/m/Ujl
Copilot Studio - General
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Any question from Azure OpenAI is triggering the Fallback topic

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Posted on 13 Oct 2023 15:33:13 by 24

I'm deploying my Azure OpenAI model via PVA. When I ask any question, it is always triggering the Fallback topic. Previously (about 2 months ago), I did the same and it seemed to work. Did any settings change recently that I missed? 

 

Not sure if my license option is an issue. My trial period expired and I extended it for one month. Will it have any impact? I don't get the why it was always triggering the Fallback. I even checked my previously deployed Bots, and they are having similar issues. 

 

Below is my conversational boosting topic:

 

sikder_al_0-1697214894780.png

 

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  • AshkanV Profile Picture
    11 on 16 Oct 2023 at 22:33:48
    Re: Any question from Azure OpenAI is triggering the Fallback topic

    Glad it's working for you too, probably was just a fluke...
    I do have the options as shown in the picture. problem is I see the citations and everything on the chat bot, bot none of those shows in the PowerApps I have my Bot embedded in.
    I also realized today that you can't have Top K, or Vector search enabled on your data with Azure OpenAI when you deploy it to a PVA. you can have those on a WebApp though! 🙂 unrelated, but just thought to share the info!

  • sikder_al Profile Picture
    24 on 16 Oct 2023 at 20:14:01
    Re: Any question from Azure OpenAI is triggering the Fallback topic

    @AshkanV Yeah, it started working for me today without any change! Thanks for letting me know! 

     

    Regarding the citations, I haven't faced such issues yet. Please see if the following is checked in your conversational boosting topic. 

    sikder_al_0-1697487171480.png

     

  • AshkanV Profile Picture
    11 on 16 Oct 2023 at 19:52:03
    Re: Any question from Azure OpenAI is triggering the Fallback topic

    It seems to be working again for me, with no changes, @sikder_al try again and hopefully yours is fixed too!
    btw, while I'm at it, do you get the citations in PowerApps too? When I test the bot in PVA it provides citations, but in a PowerApps app, the same PVA is not showing any citations.. strange!

  • AshkanV Profile Picture
    11 on 16 Oct 2023 at 16:13:40
    Re: Any question from Azure OpenAI is triggering the Fallback topic

    I have the exact same issue, in different subscriptions (Azure) and different Environments (PowerPlatform).

    Bots that were working before, all stopped from last weekend.

    Azure OpenAI + Cognitive search (your-own-data) is working fine on the playground or the WebApp, but the PVA connection broke.

     

    My guess is the new upload feature is breaking the Azure OpenAI option. I tried to add the option to skip it in the generate a response topic JSON, but to no avail. 

    @HenryJammes Any insider scoops?

     

    p.s. I uploaded some documents (same files) and the upload document feature works. but OpenAI connection is not working anymore. I also tried with newly deployed bots too, same result.

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