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Session Id : rGOSo0LBouQLTthYEE1bWX
Copilot Studio - General
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Multiple chatbots under one interface

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Posted on 8 Jun 2022 09:46:01 by

hi. In our organization there were build a couple of chatbots for different departments. The issue is that now the users are stuck with multiple chatbots and we would like to have one chatbot that would work like a hub to direct the user to the right chatbot. Preferably on the same screen.

 

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  • SupportBryn Profile Picture
    Microsoft Employee on 08 Jun 2022 at 19:39:59
    Re: Multiple chatbots under one interface

    Hey there @ElizaStremtan,

     

    At the moment, unfortunately no, I do not believe that is possible. You could have general topics related to each department, and then those redirect people into the relevant topics for their particular question, but it is not possible to have master/slave bot relationships in between bots. I am not sure if there are any plans for it, either, but I was able to find an Idea for it in our Ideas forum if you wanted to put your voice behind that one. https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Create-a-Master-bot-and-redirect-to-another-bots-Power-Virtual/idi-p/489998 

     

    Hope that helps!

     

    Thank you for using Microsoft Power Platform Communities!
    Bryn Baker
    Support Engineer
    Microsoft Power Platform
    If this post helps, then please consider accepting it as the solution to help other members find it more quickly! Have a great day!

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