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Power Platform Community / Forums / Copilot Studio / Copilot Agent Bug - Ne...
Copilot Studio
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Copilot Agent Bug - Need help!!

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Posted on by FA-24062213-0
✋ I created a copilot agent (from Copilot Studio) and it kept on displaying the following error: Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.
👉 Sometimes it works just fine, others it just respond with the error.
☝️ Is there a way to debbug this? is it an issue from Copilot / Microsoft itself?
Categories:
Building Copilot Studio chatbots in Microsoft Teams
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  • Suggested answer
    Vish WR Profile Picture
    Vish WR 3,748 on at
     
     

    The SystemError is usually a backend blip on Microsoft's side, not your agent config. It comes and goes on its own.

    To debug, open the Activity map in Copilot Studio after a failed conversation. It shows which step failed. Also check Power Platform admin center for any active service incidents in your region.

    If it keeps happening, raise a support ticket with the exact timestamp and session ID so Microsoft can trace it.


     
  • Prasad-MSFT Profile Picture
    Prasad-MSFT Microsoft Employee on at

    The generic "SystemError" message doesn't provide enough detail to identify the root cause, but you can try the following:

    • Check Copilot Studio > Analytics > Session logs for more detailed error information.
    • Review any Power Automate flows, actions, connectors, or knowledge sources used by the agent, as intermittent failures there can trigger this error.
    • Test whether the issue occurs in both the Test and Published versions of the agent.
    • Check the Power Platform / Microsoft 365 service health dashboards for any ongoing incidents.

    Could you confirm whether your agent uses knowledge sources, flows, or custom connectors, and whether you see any additional details in the session logs?

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