web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / Convert Word to PDF fa...
Power Automate
Answered

Convert Word to PDF failed

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

abbylasco_0-1638624309973.png

I need help on this. I keep getting this error. I'm sending bulk certificates to people.

 

Categories:
I have the same question (0)
  • Verified answer
    Pstork1 Profile Picture
    69,560 Most Valuable Professional on at

    You are evidently saving the word document as a .doc rather than a .docx.  .DOC files are binary while .DOCX files are XML.  The converter can't handle the older binary format.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Got it! It worked now. Thanks.

  • RachelGomez123 Profile Picture
    31 on at

    You may get this error when you try to export to PDF in Word 2016: "Export failed due to an unexpected error."

    This can occur when the Table of Contents page has a different orientation than the content.

    STATUS: WORKAROUND

    Our engineering team is working on a fix. In the meantime, you can try one of the following workarounds:

    In your Word document, go to File > Print and choose the Microsoft Print to PDF option.

    Upload your document to OneDrive, open it in Word for the web and then click on File > Save As > Download as PDF.

    Use one of the free 3rd party PDF converters that install themselves as printers.

     

    This may help you,

    Rachel Gomez

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Automate

#1
11manish Profile Picture

11manish 233

#2
David_MA Profile Picture

David_MA 217 Super User 2026 Season 1

#3
Valantis Profile Picture

Valantis 190

Last 30 days Overall leaderboard