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Hi, everyone. I have a question.
How to turn this topic off in production bot?
Could anyone help me?
Hi @Jupyter123,
I don’t think you can turn it off in the production version, as I think there is a system behavior that triggers the Escalate topic after a few unrecognized user inputs.
It can be customized with custom messages and actions through.
In the new unified authoring canvas, system topics are more customizable.
If you are looking to simply edit / remove the trigger phrases for that topic, I suggested an unsupported approach (meaning it’s not documented by Microsoft and issues that could be related to this can be rejected by Microsoft Support) in this thread: https://powerusers.microsoft.com/t5/General/Add-Trigger-Phrases-to-a-Default-System-Topic/m-p/1976859/highlight/true#M4836
Henry
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