web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Copilot Studio
Unanswered

.

(0) ShareShare
ReportReport
Posted on by
Categories:
I have the same question (0)
  • Verified answer
    pawan-msft Profile Picture
    on at
    Thank you for your interest in Power Virtual Agents. Unfortunately, handoff from Facebook isn't supported at this time.

    We do however publish guidance on enabling seamless and contextual handoff to any engagement hub. With some development effort, you should be able to build a custom adapter that can seamlessly and contextually hand off escalated sessions to human agents on Facebook.

    >> https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff
  • Community Power Platform Member Profile Picture
    on at
  • pawan-msft Profile Picture
    on at
    @Anonymous - Generic handoff capability is only supported over the DirectLine channel.
  • Community Power Platform Member Profile Picture
    on at

    OK.

     

    I tried to understand what is DirectLine channel - can you please clarfiy what is is please?

     

    Also what you mean by "Generic handoff capability"?

    Do you mean ALL handoff capability?

  • pawan-msft Profile Picture
    on at
    @Anonymous- Bot Framework Direct Line channel is an easy way to integrate your bot into your mobile app, webpage, or other application. DirectLine enables developers to programmatically access their bot through published APIs. You can embed you bots functionality into any application using available JavaScript and C# client-side SDK.

    Here's published guidance to get your Power Virtual Agent bot's DirectLine token,

    >> https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-custom-application#get-direct-line-token

    Hope this helps.
  • Community Power Platform Member Profile Picture
    on at
  • pawan-msft Profile Picture
    on at

    >> So handoff-functionality only works by using the DirectLine, correct?

    Yes.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 255 Super User 2025 Season 2

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 205 Super User 2025 Season 2

#3
S-Venkadesh Profile Picture

S-Venkadesh 101 Moderator

Last 30 days Overall leaderboard