Send an email with options UserEmailAddress returning blank

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Posted on by Community Power Pla... Microsoft Employee

Hi all,

I have a weird issue. I have the simplest of all Flows set up

Trigger: manually trigger a flow

Send an email with options (Approve, Reject)

When the receiver approves or rejects I just want to capture their email.

So I have a variable set to the UserEmailAddress from the "Send email with options" action. But it's returning blank.

I set a condition on the response, so if response = "Approve" send an email and that is working fine, so Flow is able to capture the response, but not the email address. Can anyone successfully capture the responder's email address?

I basically just need to know who is actually responding to the email, and document that.

Before you say "you should just use approvals" - I need to include an html table in the body of the email.

Before you tell me to try markup - I have, it doesn't render in the Teams "approval" notification, and also doesn't seem to be very friendly in terms of dynamic column sizing.

So this is (to my knowledge) my only option.

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Using flows

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savelazq Microsoft Employee on at

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Hi,

I have an example on how to capture the approver’s email and be directly sent to the recipient as a response.
You can still make your flow work without using variable; however, you can use variable if you want to.

Please look at the example provided below

Within the body of the email click to Add an Expression (fx blue icon)
Type this line:

body('Start_and_wait_for_an_approval')?['responses'][0]['responder']['email']

Example of e-mail received

Regards,
Sam
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Community Support Team _ Sam Velazquez
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Community Power Pla... Microsoft Employee on at

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Hi Sam thanks for this but I'm specifically avoiding the "approval" actions because I need to include an html table and that does not work in that action
So I need this to work with the "Send an email with options" action. Can you test that action and see if you are able to get the responder's email?

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Power Platforms Com... Microsoft Employee on at

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Hi,

Thanks for you response. Would you please send us more details about your flow would be great if you send us screenshot for your flow.

Regards,
Darshan
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Community Support Team _ Darshan Amin
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Community Power Pla... Microsoft Employee on at

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Here is the run, notice that the variable is empty:

And here is the configuration

Can you try recreating this flow? Are you able to extract the responder's email address in any way??

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Power Platforms Com... Microsoft Employee on at

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Hi,

I run the same flow and it seems working for me, I'm able to see responder's email address as well as email from flow. attaching the screenshot for the reference

Regards,
Darshan
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Community Support Team _ Darshan Amin
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Community Power Pla... Microsoft Employee on at

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Ok, I have no idea why mine is not working then...
The UserEmailAddress doesn't even show in the action:

1 people found this reply helpful.

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Community Power Pla... Microsoft Employee on at

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Ok, I have narrowed it down a little further. It looks like the buttons in the preview DO work, but in the body they do not.
See below: the buttons under "your input is required" work, but the buttons in the body don't. For specific reasons I NEED these body buttons to work.

If you run the flow and try to use the buttons in the body of the email, does it work?

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Power Platforms Com... Microsoft Employee on at

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Hi,

I checked the flow again and button on the body part of the email seems working for me as well. Opening a support case with outlook team seems a good option to get more assistance on this issue.

Regards,
Darshan
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Community Support Team _ Darshan Amin
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Community Power Pla... Microsoft Employee on at

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Hihi,
Was this ever solved, I'm running into this exact same issue and I'm not sure what is the solution.

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Community Power Pla... Microsoft Employee on at

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Hey, no I think it has to do with email security settings. I think my org has some html blocking settings or something, which meant that this just would never work for us.

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