Power Platform Community Forum Thread Details

Hey guys. New to copilot studios.

I'm making an agent that filters through emails to see if the question is relevant to it based on its knowledge documents and categorizes them with 'Ai Answered' if it sends a reply. I can't figure out a way that works, that categorizes the emails only if it sent a reply to that email. About 50% are left for the inbox and 50% will be replied to by the bot.

Otherwise can anyone think of a better way to let a team managing the shared inbox know that the bot was able to send a response for the question, and they don't need to follow up on it essentially.

Thanks for the help!!

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General topics

Hello,
The main challenge is that Copilot Studio agents can reply to emails but do not provide a built-in confirmation signal indicating whether an email was actually sent, making it difficult to reliably mark messages as “AI Answered.”
The recommended best-practice solution is to avoid letting the AI send emails directly and instead route all email sending through a Power Automate flow or custom action. This flow sends the email, applies the “AI Answered” category, and returns a success flag, ensuring emails are only tagged when a reply is successfully sent.
Alternative approaches include using Outlook rules, moving emails to a dedicated folder, or logging actions in a data store, but using Power Automate as the source of truth provides the most reliable and controlled architecture.