web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Some channels are not ...
Copilot Studio
Suggested Answer

Some channels are not available due to your organization's data loss prevention policy changes.

(1) ShareShare
ReportReport
Posted on by VS-19022001-0 10
Hi, I am not able to add the "knowledge" files that are needed. Can these files be accessed by my agent on my desktop or shared drive? Also, even though I have not uploaded any knowledge files, I am still getting an error when I try to publish my agent: "Some channels are not available due to your organization's data loss prevention policy changes. Contact your administrator for more information. Learn more." Could you please help? Thank you!
Categories:
Building Copilot Studio chatbots in Microsoft Teams
I have the same question (0)
  • Suggested answer
    Prasad-MSFT Profile Picture
    Prasad-MSFT Microsoft Employee on at
    You cannot add knowledge files from your desktop or shared drive directly to Copilot Studio agents.
    Copilot Studio only supports knowledge sources from cloud locations like SharePoint, OneDrive, or other supported online repositories.
     
    The error about unavailable channels is due to your organization’s Data Loss Prevention (DLP) policy.
    This policy restricts which channels and data sources can be used to prevent sensitive data leaks.
     
    What to do:
    • Upload your knowledge files to SharePoint or OneDrive and add them as knowledge sources.
    • Contact your IT administrator to review or adjust DLP policies if you need access to more channels or sources.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Valantis Profile Picture

Valantis 277

#2
11manish Profile Picture

11manish 206

#3
sannavajjala87 Profile Picture

sannavajjala87 156 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Block PII/PCI in Copilot Studio agent user prompt

Product updates

Microsoft Power Platform Community release plans