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Power Platform Community / Forums / Power Automate / CredentialAuthenticati...
Power Automate
Answered

CredentialAuthenticationFailed occurs continously in desktop flow & scheduled cloud flow

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Posted on by 17

Dear community members and managers,

 

When calling a desktop flow using a scheduled cloud flow from around 06:00 on June 15, Korea standard time(KST), the following error continues to occur. The desktop flow had never been modified before this error occurred.

 

Kyujeong_Sim_0-1686820913838.png

 

 

 

 

 

 

{
 "error": {
 "code": "CredentialAuthenticationFailed",
 "message": "자격 증명을 추출하고 암호를 해독하지 못했습니다."
 }
}

 

 

 

 

 

 

The meaning of the error message is as follows.
- Failed to extract credential and decrypt password.

 

Errors related to this are not described in the desktop flow error code document below.
https://learn.microsoft.com/en-US/troubleshoot/power-platform/power-automate/troubleshoot-errors-running-attended-or-unattended-desktop-flows

 

The version of power automate desktop in use is as follows.
- 2.30.114.23122 - Production version
- 2.32.111.23124 & 2.33.89.23145 - Dev/Test version

 

What I found out on my own was the following:
* The above error occurs and the desktop flow is interrupted regardless of the time point such as task start / in progress / end.
* Unable to check execution log for desktop flow
* The flow where the problem occurs is using the direct password input within the desktop flow in common.

 

I suspect there is some conflict between the desktop flow logging feature of the Power Automate and desktop flow including direct password input in Power Automate Desktop. Is there any way to fix this error?

 

23-06-16 modifed

Even when calling a desktop flow that did not use the direct password input function, the desktop flow was executed normally, but the same error was reported in the cloud portal. PAD version is 2.33.89.23145

Kyujeong_Sim_0-1686881607976.png

 

I have the same question (0)
  • JPCdk Profile Picture
    2 on at

    We are getting the excact same error.

    Some of our flow that run scheduled unattended desktop flows returns this error.

    The flow is finnish and run went fine so the end of the desktop flow sends success but the Online Power Automate dont get anything in return no logs nothing only this error.

  • Verified answer
    Kyujeong_Sim Profile Picture
    17 on at

    https://learn.microsoft.com/en-us/power-automate/desktop-flows/install

    Kyujeong_Sim_0-1687306302875.png

     

    Warning

    There's an issue with Power Automate for desktop where your runs may fail with the errors “CredentialAuthenticationFailed” or “GeneralScriptExecutionError” after installing the Windows update for June 2023. This issue impacts all Power Automate for desktop versions 2.28 or later version. More information: .NET Framework June 2023 Security and Quality Rollup - .NET Blog
    To fix this issue, upgrade Power Automate for desktop to the latest version: 2.33
    If you have a requirement to use an older version, patched updates are provided for the versions 2.28, 2.29, 2.30, 2.31, and 2.32.

     

    .NET Framework June 2023 Security and Quality Rollup - .NET Blog

    https://devblogs.microsoft.com/dotnet/dotnet-framework-june-2023-security-and-quality-rollup/

     

    version 2.33: https://go.microsoft.com/fwlink/?linkid=2102613

    version 2.32: https://go.microsoft.com/fwlink/?linkid=2239592

    version 2.31: https://go.microsoft.com/fwlink/?linkid=2239809

    version 2.30: https://go.microsoft.com/fwlink/?linkid=2239716

    version 2.29: https://go.microsoft.com/fwlink/?linkid=2239591

    version 2.28: https://go.microsoft.com/fwlink/?linkid=2239808

     

    p.s. Thanks to support team engineer, Katie Dao for quick confirmation.

  • Kyujeong_Sim Profile Picture
    17 on at

    The post is duplicated...

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