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Power Platform Community / Forums / Power Apps / One User Cannot Use Ap...
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One User Cannot Use App, and Has Formatting Differences

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Hello,

I deployed an app about a month ago and about 5 different users are using this app daily. It works as intended for everyone but 1 user. This user cannot Patch any records (app has buttons that patch a record to a SQL data source). When they hit the button to patch a record the button goes gray, it spins forever, and nothing ever happens. No errors, just no record of a patch ever occurring. This user has the same permissions in every way as the other users.

On top of that, the formatting that this user sees is different too. The font size I set in all labels is different for this user and so the text doesn't fit in any of the boxes and it looks like a mess. 

The issues randomly went away for this user for a day or two and then came back and they are unable to make any patches again.

Any idea what could be going on? I feel it could be more hardware related that Power Apps at this point, but I am stumped.

Thank you in advance.

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  • Suggested answer
    11manish Profile Picture
    395 on at
    Since the app works for everyone except one user, this is not an app issue in Microsoft Power Apps—it’s a user-specific client problem.

    Most likely cause
    • Corrupted browser/session cache
    • Display scaling / browser issue
    • Connection/authentication glitch
    Explains both:
    • Patch not working (infinite spinner)
    • UI formatting issues
    Best fix (try first)
    • Clear browser cache
    • Hard refresh (Ctrl + Shift + R)
    • Open app in Incognito/InPrivate mode
    • Use latest Edge/Chrome
    • Reset zoom to 100%
    Quick test
    • If it works in Incognito → cache issue confirmed

    Single-user issues = almost always device/session/browser problem, not app logic

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