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Hi Everyone,
We are having an issue in one of our apps where a user will be in the middle of a session in one of the screens and the system kicks them out of the screen randomly and brings them back to the home screen where everything is reset and the user has to start from scratch. Different users are having this issue at different circumstances. I had this issue when I clicked the date picker to choose a date, and the screen turned white with the loading icon and then brought me straight to the home screen, another user had the same issue when they clicked a button in that screen. Has anyone experienced this before? Any help is appreciated.
Hi,
This is definitely a weird issue. There's definingly a few different issues that could be causing this. At this point I think finding someway to consistently reproduce the issue and getting a trace of that would be the best way to figure out what was happening.
From there if you are still having issues figuring out what the issue is I would recommend opening a ticket with Microsoft Support. I'll include a link below if you would like to go down this route.
If you would like to create a ticket with Microsoft Customer Support here is a link on how to do so: https://docs.microsoft.com/en-us/power-platform/admin/get-help-support
Regards,
Alex
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Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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