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Power Platform Community / Forums / Power Automate - Using Flows / Converting file: Error...
Power Automate - Using Flows
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Converting file: Error from Office Service.

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Posted on by Rapier 6

Hi,

 

I have an old flow, which worked perfectly, but now I get the following error message:

 

Error from Office Service. Url=https://euc.wordcs.officeapps.live.com/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close
Date: Tue, 23 Apr 2024 06:41:01 GMT
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET

 

I don't understand this issue, why it appears now?

 

Rapier_0-1713854122501.pngRapier_1-1713854162761.png

Rapier_4-1713854707753.png

 

 

I try to check this issue in other comments, but none of the mentioned solution works for me...

I checked the connections, and the result of create file step, both of these seems to me good.

 

Rapier_2-1713854409206.png

Rapier_3-1713854661259.png

 

Do you have any idea, how can I fix it?

 

  • paulbeck1 Profile Picture
    paulbeck1 244 on at
    Re: Converting file: Error from Office Service.

    My consulting business flows are working again (radimaging Ltd). And
    My big clients flows on 4 tenants are working, it (OD4B pdf converter action issue fix) looks to be rolled out worldwide.  Enterprise client.

  • LinWeiXue Profile Picture
    LinWeiXue 16 on at
    Re: Converting file: Error from Office Service.

    yes,it works,thanks.

  • PR-16090209-0 Profile Picture
    PR-16090209-0 31 on at
    Re: Converting file: Error from Office Service.

    confirmed fix for Thailand (APAC) today without having to change anything. Thanks MS , everyone in this community!

  • paulbeck1 Profile Picture
    paulbeck1 244 on at
    Re: Converting file: Error from Office Service.

    MS Support say the OD4B pdf convert has been fixed yesterday night.  “Final status: We've determined that the fix was applied successfully, and after a period of monitoring, we've confirmed impact was remediated.”

  • paulbeck1 Profile Picture
    paulbeck1 244 on at
    Re: Converting file: Error from Office Service.

    There is no update from MS on the ticket, the next update is due at 20:00 tonight 9 May - the bug still exists

  • PR-16090209-0 Profile Picture
    PR-16090209-0 31 on at
    Re: Converting file: Error from Office Service.

    patttachai_0-1715269216331.png

    Why am i the only one who still cannot see it working? I even delete OneDrive Business connection and re-add it again. But still i got error 404 for all my flow. I live in Bangkok Thailand. Is it because my country not getting a patch from MS?

  • Parth1706 Profile Picture
    Parth1706 25 on at
    Re: Converting file: Error from Office Service.

    Its working again for me too. 

    Thank you to this community for your support!!

  • aebecerra Profile Picture
    aebecerra 2 on at
    Re: Converting file: Error from Office Service.

    I test it today using the Convert File connector, and It worked out fine.

  • Justin-GOV Profile Picture
    Justin-GOV 26 on at
    Re: Converting file: Error from Office Service.

    I agree. This is a very poor response. Out tenant doesn't even have access to the post for MO791038 - with the warning "Something went wrong - You don't have permission to access this post.." I've reached out to my service ticket representative to let them know.

  • paulbeck1 Profile Picture
    paulbeck1 244 on at
    Re: Converting file: Error from Office Service.

    MS support have provided this update..

    "Updates 7 May 2024, 19:03 BST
    We've determined that this issue is a duplicate of another event. Please look for further updates in MO791038. This communication will expire in 72 hours.
    This is the final update for the event."

     

    This is very poor from MS.  This has been going on for weeks and the update is to close the ticket and go to another ticket.  A great way to stay within SLA's i guess.  Here is the url to the new ticket Service health - Microsoft 365 admin center  MO791038

     

    "7 May 2024, 18:44 BST

    We've isolated a potential configuration issue which we believe may be preventing users of the OneDrive for Business connector from converting files through Microsoft Power Automate flows. As we continue to confirm the source for the configuration problem, we're developing a fix to address the configuration and to remediate the impact.
    Next update by: 8 May 2024, 19:30 BST"
     

    @MeganSP if the flow is running in the context of your account, and it is working, you will need to have a premium licence.   

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