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connect salesforce and servicenow

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Posted on by Community Power Pla... Microsoft Employee

Hi ,

Currently we are using SF (sales cloud and service cloud) and ServiceNow. For all issues related to Salesforce we login cases in SF and we work on them accordingly. For all other IT related issues and some times SF related issues we use Service Now.

We would like to connect SF and ServiceNow.

Does Microsoft Flow allows the integration between SF and ServiceNow?

If yes what all we need to integration the same?

Kindly let us know.

Thanks

Shashi

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v-xida-msft Microsoft Employee on at

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Hi @Anonymous,

Do you want to integrate the Saleforce and ServiceNow within Microsoft Flow?

Could you please share more details about your scenario?

Yes, I think the Salesforce connector and the ServiceNow connector could achieve your needs within Microsoft Flow. You could consider take a try to add proper triggers/actions of Salesforce connector and proper triggers/actions of ServiceNow connector to achieve your needs in Microsoft Flow.

More details about Salesforce connector and ServiceNow connector in Microsoft Flow, please check the following article:

Salesforce connector

ServieNow connector

More details about learning Microsoft Flow step by step, please check the following article:

https://docs.microsoft.com/en-us/flow/guided-learning/

Best regards,

Kris

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Community Power Pla... Microsoft Employee on at

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Hi,
Currently we are using SF (sales cloud and service cloud) and ServiceNow. For all issues related to Salesforce we login cases in SF and we work on them accordingly. For all other IT related issues and sometimes SF related issues we use Service Now.

We would like to connect SF and ServiceNow using Microsoft Flow if it is possible?

Whenever a case is raised in ServiceNow it should automatically create a case in SF and any updates made to the case in SF should reflect in ServiceNow.

Same is the case with ServiceNow. Whenever a case is created in SF then a new incident should be created in ServiceNow. Any changes to the case should be updated in ServiceNow.

Does Microsoft Flow allows the integration between SF and ServiceNow?

If yes what all we need to integration the same?

Kindly let us know.

Thanks
Shashi

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matty80 2 on at

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Yes, but an alternative you may want to consider is a sollution that not only integrates Salesforce with ServiceNow, but can connent additional tools bi-directionally. So integrating SNOW to SF to Jira for example.
Tasktop does this. Integrates the end to end, not just tool to tool.
For you question though, here's a Salesforce ServiceNow Integration video.

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