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Power Platform Community / Forums / Power Apps / URGENT: Power Apps in ...
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URGENT: Power Apps in Teams – Users Stuck on “Allow Access” & App Not Loading

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Posted on by CU21050633-0
We are facing a widespread issue where users are stuck on the “Allow access” screen or unable to load Power Apps (created and embedded within MS Teams), with new users getting impacted continuously.

Additionally, users are unable to use the app via Browser (Teams/web) as it prompts for a Power Apps license or “Start free trial.” The issue is inconsistent and sometimes resolves automatically after 1–2 days for some users, indicating a backend authentication/session or platform-level instability rather than a user-side problem.
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Error handling
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  • Suggested answer
    Vish WR Profile Picture
    Vish WR 3,748 on at
     

    Most likely a licensing or session issue, not your app. Check if affected users have a Power Apps licence in the admin centre — basic M365 licence won't work if the app uses Dataverse.

    For the Teams loop, get them to sign out fully, clear Teams cache and sign back in. Stale auth tokens cause that stuck screen more than people realise.

    Since it fixes itself after a day or two for some, raise a Microsoft support ticket while it's actively happening and check the Service Health dashboard for any ongoing Power Apps or Teams auth incidents.

     

    Vishnu WR
     
    Please ✅ Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider answering Yes to Was this reply helpful? or give it a Like ♥
  • Vish WR Profile Picture
    Vish WR 3,748 on at
     
    Wanted to check if you are able to resolve your problem? Let me know if you need any clarification 
     
     
    When replying, please don't forget to mention my userid so that it will be notified 
     
    Vishnu WR
     
    Please ✅ Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider answering Yes to Was this reply helpful? or give it a Like ♥

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