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Copilot Studio - General
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Error Code : 500

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Hello,

My copilot show the error with the error status : 500

The error message is like this. I cannot edit and access my existing topics which all disappear with this error message.

May I know what is the root of error and how can I solve this error?

Thinzar_0-1705985177328.png

 

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  • remidyon Profile Picture
    on at
    Re: Error Code : 500

    Hi,

    I don't know what could have cause this error but if you need to find your topics to re-create them in a new copilot you can do this:

     

    First, get your Dataverse environment URL ([DATAVERSE_URL])

    It should look like https://org1234.crm.dynamics.com

     

    To get the [DATAVERSE_URL]

    1. Go to the Overview page of your chatbot
    2. Click on the solution name - this will open Power Apps
    3. From Power Apps, click the Settings icon and select Advanced settings.

     

    Then, navigate to this URL:

    [DATAVERSE_URL]/main.aspx?pagetype=entitylist&etn=botcomponent

     

    You will be able to see the YAML of your topics and copy paste it to a new topic

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