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Power Platform Community / Forums / Power Apps / Orphaned Account Causi...
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Orphaned Account Causing Power App Confusion

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Posted on by 4
I purchased a brand new laptop 3 days ago. During set-up I was prompted to restore back-up files from 2023. Thinking that I was restoring old photos and documents I said yes. After my profile was set-up I installed MS 365 Business Standard. I begin building a project in Power BI that uses Power App tables (Solution > Tables) that works with a Power App visualization.
 
I started having issues connecting to Dataverse as I ended up with 2 instances and Power BI was connecting to the wrong one. I found out what happened: my Windows configuration was pulling in a gmail.com reference, created an account, assigned it a Admin over everything and created tenant #1. Office 365 created a .onmicrosoft.com account, assigned it an Admin over O365 and created tenant #2. This confused the system: referencing some resources associated with the gmail.com profile and other with the .onmicrosoft.com profile.
 
Most of the times it would not let me use a resource because it thought I was already logged on, had me log on again and pointed me to the wrong Dataverse or resource. As  I looked at the set-up and account files on the C:\\ drive it was discovered that they were missing (since the profile was pulled down and not created this makes sense). I created a clean profile, removed all of the references of gmail.com in the Settings > Accounts section, ran a  repair O365 for Business, and rebooted. I went to Power Apps and removed the unwanted Dataverse environment and the associated User connected to gmail.com. Everything looks good but in Power Apps I am getting an error: "One or more commands are unavailable due to your current privileges for this environment.". I can't create Solutions and associate Tables with those Solutions. When I look at my permissions in Power Platform Admin I an am Environment Maker and Basic User. I should be an Administrator. As a matter of fact I should be a Global Admin everywhere.
Power App Enviornment.png
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  • Suggested answer
    11manish Profile Picture
    3,333 on at
    The issue is not with Power Apps itself but with your Dataverse security roles.
     
    Even though you may be a Global Admin in Microsoft 365, you currently only have Environment Maker and Basic User roles in the environment, which do not allow creating solutions.
     
    You need to assign yourself the System Administrator role in the Power Platform Admin Center for that environment.
     
    Also ensure you are operating within the correct tenant, as your earlier setup created multiple tenants and caused role misalignment.
  • Suggested answer
    Vish WR Profile Picture
    3,748 on at
     

    Regarding missing Dataverse permissions in Power Apps. 

    Being a Global Admin in Microsoft 365 does not automatically give you full access in Dataverse.

    Right now, you only have Environment Maker and Basic User roles, which is why certain actions are blocked and you’re seeing the “commands unavailable due to privileges” error. To fix this, go to the Power Platform Admin Center, open your environment, navigate to Users, and assign yourself the System Administrator role. Once that’s done, you’ll be able to create Solutions and manage tables normally.


     
  • AF-24042005-0 Profile Picture
    4 on at
     @Vish WR and @11manish - thank you for your reply. I am not able to assign myself as System Administrator and here is why:
     
    • I am a Global Admin in the tenant
    • But the Dataverse environment does not recognize me as an internal admin
    • The original admin account is gone and as a result.
      • “Promote to Admin” fails
      • “Manage Roles” never appears
    I also try to manage my User Account from Microsoft Dynamics 365 but I don't have access to edit the record. Thank you for your thoughts. 
  • Vish WR Profile Picture
    3,748 on at
     
    You need to be a Power Platform admin to be assigned as a system admin to another environment.
     
    Since you have gloabl admin why dont you try to assing power platform admin and add you as system admin on the enviornment where u need access ?
     
    When u refresh the page it will ask you if you want to take ownership i dont know why it happen to me i cannot add myself to other enviornment when i refresh i got prompt to take role or something like that ( sorry i cant remember)
     
    Vishnu WR
     
    Please  Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider answering Yes to Was this reply helpful? or give it a Like 
     

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