Copilot Studio slow to respond to prompts

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Posted on by BizAppBee

Hi everyone, We have created a bot in Copilot Studio pointed to a Sharepoint site and it is properly answering questions however it is taking a really long time to respond to prompts. Any tips on how to improve the performance?

Any help is greatly appreciated. Thanks!

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Audrie101 Microsoft Employee on at

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Thank you for raising this question. May I ask if all of your queries are directly coming from the end user of the chatbot? Or are they also coming from Power Automate flows or custom AI Builder GPT Models?

Have you added the SharePoint sites to the new "Knowledge" tab to see if this improves performance as well?
Microsoft Build 2024: Create custom copilots from SharePoint - Microsoft Community Hub

Thank you for your patience, and continued feedback.

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CU20080144-0 on at

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Agreed, it is ridiculously slow. No, waiting 30-60 seconds for a one sentence answer is not helpful when I can create an assistant with OpenAI that works 10x faster than this.

Have you by chance found a solution to this? I'm definitely telling my company to move on and try something better.

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Mahesh Chintha 158 on at

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We also see ~30 seconds latency when the knowledge source is SharePoint irrespective of classic or modern Knowledge source. Use the latency message for end users that response of being generated.

We observed better performance of ~20 seconds with the US based Power Platform tenant/environment. Check the network trace if there are any proxys/multiple hops involved. MS says ~20 secs is acceptable with GPT4 and SharePoint. If this is not acceptable you can upload documents directly to Copilot Studio for faster responses.

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CU28031904-0 4 on at

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Hi,

Microsoft Copilot Studio is a PaaS (Platform as a Service) application, it automatically scales based on usage. As you consistently interact with it and usage increases, the platform dynamically allocates more resources, ensuring better performance over time. This means that higher engagement leads to improved responsiveness and efficiency, as the system optimizes itself to handle growing demand effectively.

So basically to get better response times, try to test writing messages consistently. In that case you will get better performance.

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AL-11110717-0 31 on at

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Hi @https://community.powerplatform.com/profile/?userid=afe29f79-070c-f011-bae2-7c1e52199c3e,

Any official document where Microsoft say that approx. 15-20 sec response time is acceptable for user query based on SharePoint as knowledge source.

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RA-19020225-0 2 on at

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Hello Team,

I am also facing similar issue.

For first message, it is taking more than 60 sec but for subsequent message, it is 8 sec.

Not sure the root cause, could you please help...as bot is in production

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Admin.Nick2 29 on at

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I have the same issue. It feels like the platform is throttling me down. The best trick I found is to click on Overview, the agent then generate at lightning speed.

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