Get Bot to Phone someone on teams

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Posted on by Community Power Pla...

I have created a Bot which i am using and for the most part, works very well.

However when I get to the point the Bot cannot answer, i want to put in a hyperlink or button to phone a Person in Teams in our organisation

This is just an internal Bot and we all use Microsoft Teams, so how can do this ?

Basically we are using this successfully to answer questions on PCB Technology and pricing internally in our organisation, but when it gets to a more complex answer, i want to add a button or hyperlink to phone a designated person on teams, can i do this and how do i do this ?

in case anyone is interested our website is www.alrpcbs.co.uk

Thanks

Ian Hood

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CU22081450-0 Most Valuable Professional on at

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Re: Get Bot to Phone someone on teams

Hi @Anonymous ,

We have not implemented this feature yet, you can suggest your idea here: https://aka.ms/pva/community/ideas

If you want to do a workaround, you can enable Microsoft Teams phone resources and show a number to the user on the chat, and user calls in a call centre of your company.

See more here: Phone System Direct Routing - Microsoft Teams | Microsoft Docs