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Power Platform Community / Forums / Copilot Studio / Problem with Knowledge...
Copilot Studio
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Problem with Knowledge Sources of my Agent

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Posted on by CU06051631-0
Hello everyone!
 
Could you please help me?
 
My agent has a Sharepoint connection and a OneDrive connection to its knowledge sources, and it is published in Microsoft Teams. 
 
Before my latest update, once you asked the first question in Microsoft Teams, my agent asked a permission to "Allow" the connections to both Sharepoint, and then another one to OneDrive. Now, once I updated my agent again, it is not requesting to "Allow" these connections anymore, and hence, it is not using the knowledge sources.
 
How can I fix it? 
 
Thank you so much for your support!
Categories:
Building Copilot Studio chatbots in Microsoft Teams
I have the same question (0)
  • Rafael Lacerda Profile Picture
    Rafael Lacerda 2 on at

    Para resolver isso, comece verificando a autenticação do agente no Copilot Studio. Abra o agente, vá até Configurações → Segurança / Autenticação e confirme se ele está configurado para autenticar com Microsoft e usar a identidade do usuário. Evite o uso de Service Principal, pois SharePoint e OneDrive não funcionam corretamente como fonte de conhecimento nesse cenário.

     

    Depois disso, é importante republicar o agente no Microsoft Teams. Mesmo que ele já esteja publicado, esse passo é necessário para que as mudanças tenham efeito. Basta clicar em Publicar, escolher a opção de publicar no Teams e aguardar a conclusão. Em alguns casos, pode levar algumas horas para que a atualização apareça por lá.

     

    Por fim, vá até o Teams e reinicie a conversa com o agente digitando “start over”. Isso força o sistema a limpar o contexto anterior, revisar as permissões e garantir que as fontes de conhecimento atualizadas sejam utilizadas corretamente

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  • Prasad-MSFT Profile Picture
    Prasad-MSFT Microsoft Employee on at
    This issue usually happens when the agent’s connections to SharePoint and OneDrive have become invalid, disconnected, or are not properly re-linked after an update. Here’s how to fix it:
    Check Connections in Copilot Studio:
    Go to your agent in Copilot Studio.
    Open the “Connections” or “Knowledge sources” section.
    Ensure both SharePoint and OneDrive connections are listed and show as “Connected.” If not, re-authenticate or reconnect them.
    Remove and Re-add Knowledge Sources:
    If the connections look fine but still don’t prompt for “Allow,” remove the SharePoint and OneDrive knowledge sources from your agent.
    Re-add them, and re-publish the agent.
    Republish the Agent:
    After reconnecting or re-adding the knowledge sources, publish the agent again to Teams.
    Test in Teams:
    In Teams, start a new conversation with the agent. It should now prompt for “Allow” on both connections.
    Clear Teams Cache or Try in Web:
    If the prompt still doesn’t appear, try in Teams web or clear the Teams desktop app cache.

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