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Provide a Whatsapp channel

Posted on by 27


Whatsapp is one of the major messaging platforms nowadays, and we have some clients interested in having a virtual assistant channel over it. 

Would be useful to have PVA / BOTs natively support Whatsapp direct communication. 

  • RichardGravener Profile Picture
    RichardGravener 2 on at
    Re: Provide a Whatsapp channel
    1. Click Add Channel. The New Channel page is displayed.
    2. Select WhatsApp: Service from the Channel Type drop-down list.
    3. Choose Genesys Engage Premise from the Platform drop-down list.
    4. Enter your business phone number in the Business Phone Number field. Important. ...
    5. Click Create.
  • SamiLeinoN3 Profile Picture
    SamiLeinoN3 on at
    Re: Provide a Whatsapp channel

    Channels as from any service, Whatsapp one of them, TicToc etc. Snapchat template ready to publish, if there osn’t one already.



  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Provide a Whatsapp channel

    Really cool suggestion!!! Congrats 🙂

  • Ashish2012 Profile Picture
    Ashish2012 194 on at
  • Re: Provide a Whatsapp channel
    Hi rvalli,
    Thanks for your suggestion! We're always looking into adding more channels support. If you'd like WhatsApp supported in the future, please post it on our ideas board so that others can vote it up and it can influence our roadmap!

    Michael, PM, Power Virtual Agents

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