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Posted on by Community Power Pla... Microsoft Employee

Hi Everyone,

I have an odd issue.

I moved an app from 1 environment to another. After importing and checking connection inside make.powerapps things worked, but after publishing the app and attempting to open the app in play mode, I get the following prompt:

Start a Power Apps trial?

You don't have a current Power Apps plan. Ask your admin for one, or start a free trial.

My license in dev allowed me to use premium connectors and it was not per app.

So for further troubleshooting:

I created a test app in the new environment to rule out if the exported app was the issue, I connected the test app to SQL and published, and i get the same prompt for this test app when I attempted to use it

I've created a 2nd test app and set SharePoint as its data source, and this opens fine in play mode, without any prompts for a license, so I presume something needs to be enabled/set up in the environment?

What might be the problem?

Thank You

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Building Power Apps

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LaurensM 12,516 Moderator on at

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Hi @Anonymous,

Could it be possible that you created the app in your personal Developer environment via the Power Apps Developer Plan (formerly known as Community Plan)? The premium features are only available to you within these developer environment.

If you want to use premium features in a production environment, you will need a premium license - hence the trial prompt. Whereas the developer license is limited to your developer environment, the trial license gives you a 30-day trial (extendable) to test out apps in a production environment.

If your aim is to try and experience Power Apps development, testing or ALM you could create an extra developer environment. Microsoft has recently enabled developers to create up to 3 personal development environments - see blog post. Should your aim be using the app in a production setting, you and the users will need a premium license to access/use the application.

If this solves your question, would you be so kind as to accept it as a solution.
Thanks!

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Community Power Pla... Microsoft Employee on at

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Hello @LaurensM

Thank you for coming back to me.
For the dev environment where everything work, including all premium connectors, i did not sign up to a trial version, would I have done this part, or would it have just worked in a dev environment?

Yes, I need to move the app through various different environments, before eventually to Prod, (creating another dev environment wont suffice) and I need to ensure the app works in each environment, would you know what needs to happen?

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Community Power Pla... Microsoft Employee on at

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@LaurensM
Furthermore, I missed this part, the working app wasn't created in the default 'personal developer environment' - I can still see the personal developer environment in the list of environments and I have not created it in that, I had an additional environment for dev created for me

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Israelruiz_13 4 on at

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We are having the same issue here, all the users are licensed and they can use the app in an environment but when you move the app to the pre-prod environment it ask for trial license.

Have no sense to me

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LaurensM 12,516 Moderator on at

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Hi @Anonymous,

If you were not using the developer environment combined with a developer plan. What license type do you posses? My first though to the issues mentioned by you and @Israelruiz_13 would be:

The app with premium connector(s) was created in a Developer Environment via the Developer Plan and is now moving to a Sandbox or Production environment.
The premium app was created and shared in an environment with a pool of Per App licenses. These licenses, which are environment and app specific, were assigned to the users - allowing them to run the premium app.
The app was created in an environment linked to a pay-as-you-go subscription and is now moving to an unlinked environment.
In these cases a premium license would be required to run the premium applications in the new environment. It might be worth checking with your internal Power Platform Admin what licensing type is used.

Hi @Pstork1, I know you are quite knowledgeable on Power Platform licensing. Do you see what might have caused the issue? Feel free to mention others who might be able to help as well.

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Pstork1 69,521 Most Valuable Professional on at

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The developer plan license only covers the developer environment(s) that you own. It gives you no license for sandbox or production environments. I suspect the confusion is that as of recently the developer plan can cover multiple developer environments. But it still only covers developer environments. I suspect you have a developer license and are trying to move the app to a non developer environment.

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Community Power Pla... Microsoft Employee on at

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A strange one, but is resolved.
The chap creating the additional environments had not enabled the per-app licences option in the environment. In Dev this was auto set to enabled (something I was not aware) so it just worked, even though my account did not have a PowerApps premium license attached to it.
In the other environment this option was disabled, thus when attempting to access the app there, which was using a premium connector it threw the message of you don't have a license which obviously makes sense now

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Israelruiz_13 4 on at

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It is solved in our side too,

The environment have not App passes, added those and worked like a charm.
Thanks everybody for your help

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mgh_LDS 3 on at

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@Anonymous been a while and come across this thread, I and a colleague are racking our brains on this one, having exactly the same issue. Do you know where this actual setting is you refer to

'The chap creating the additional environments had not enabled the per-app licences option in the environment. In Dev this was auto set to enabled (something I was not aware) so it just worked, even though my account did not have a PowerApps premium license attached to it.

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Pstork1 69,521 Most Valuable Professional on at

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YOu need to add the Per app licenses to the environment in the Resources > Capacity > Add-ons

About Power Apps per app plans - Power Platform | Microsoft Learn

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