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what does error code 2000 mean

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Posted on by tyga

Since I got error code 2000, I couldn't use the chatbot after that yesterday.
But today it works fine. The flow is very simple.
When I checked the log, the maximum number of sessions per day was not exceeded.
what does error code 2000 mean

[yesterday 18:34] Internal QA chatbot

Sorry, the bot is unavailable for a while.
Bot administrator action is required.
Error code: 2000.

会話 ID は ×××、時刻 (UTC) は 2023/08/22 9:34:53 です。

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Expiscornovus 33,876 Most Valuable Professional on at

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Hi @tyga,

As far as I can see in the error code list this might be related related to topic logic.

Under code 2000 it lists:

The user is trapped in an infinite loop. Check to make sure {Topic Name} reaches a logical conclusion.

https://learn.microsoft.com/en-us/power-virtual-agents/error-codes?tabs=classic

The resolution suggestion in that same doc is:

Make sure the topic ends properly, or links to other topics that end properly, such as the Escalate system topic.

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MisterMark 70 on at

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Yes, this is definitely the bot in an infinite loop. Go ahead and discount double-check your logic. You may just need to end a topic with Escalate, End with survey, Goodbye, Thank you. These are under the "Redirect to another topic" location.
@tyga let us know if this resolved your issue and if you were able to look through your conditions and logic. Mark this as solved if it is and many thanks.
Half way down the Microsoft Learn page is the Error 2000.
Error Codes - Power Virtual Agents | Microsoft Learn

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