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Error "Please check your account info" connecting to Forms

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Posted on by unrepentantgeek

I'm trying to create a simple Flow to create cards in a Trello board whenever a response is made to my Form.

I'm using the same Microsoft Id for both Forms and Flow, but when I try to connect to Forms from Flow, I get this error message:

Please check your account info and/or permissions and try again

As mentioned above, I'm using the same account for both products, so that's not the problem. What permissions are needed and where do I configure those? Exposing an actionable error message would be really helpful!

I've tried deleteing and recreating both the Form and the Flow multiple times; I can successfully connect to Forms using my work account, but this stuff isn't for work and I want to use my personal account. I'm an Office 365 Home subscriber, if that makes any difference.

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v-yamao-msft Microsoft Employee on at

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Hi @unrepentantgeek,

Before creating the flow, have you created a connection to Microsoft Forms successfully?

Please check the connection and make sure the connection status is Connected. Please go to Data>Connections to check the status of a connection.

About how to manage connections in Microsoft Flow, please check the following doc:

https://docs.microsoft.com/en-us/flow/add-manage-connections

By the way, I have started a flow according to your description which is working fine to create cards in a Trello board when a response is submitted to my form.

Please check the images for a reference:

Best regards,

Mabel

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unrepentantgeek 13 on at

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Checking under Data | Connections, everything looks like it has connected properly. My work account connects just fine, but it's my personal account that has the Form I want to use. Here's a screenshot:

I've already read the page you linked, along with extensive searches and reading of the community forums.

Since the account information is correct - and connected - what permissions are required, and where would I configure those? These details don't seem to be publicly documented.

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v-yamao-msft Microsoft Employee on at

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Hi @unrepentantgeek,

Thanks for updating.

As far as I know, only group forms are available currently, personal forms don’t show up.

So I assume that the form using your personal account info could not be detected by flow.

Please consider creating a form under your work account.

By the way, when sharing images with us, please remove/hide your personal info for security purpose.

Thanks for your understanding.

Best regards,

Mabel

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unrepentantgeek 13 on at

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> As far as I know, only group forms are available currently, personal forms don’t show up.

It would have saved me many hours (at least six) of attempted troubleshooting if this was reflected in the error message itself.

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