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Send an Email (V2) - From (send as) no longer going into the sent items of that account

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Posted on by DougCameron

Trying to understand if Microsoft have changed the sent box where emails are stored when using the From (send as) setting:

When I use the Send an Email (V2) action and use another mailbox in the From (send as) I usually see the email's in that account's sent items.

E.g. connection is doug@doug.onmicrosoft.com From (send as) is enquiries@doug.onmicrosoft.com I would expect all emails to be visible in the sent items for enquiries@doug.onmicrosoft.com.

I had to reauthenticate a connection in a flow and now am seeing the emails in my sent items i.e. they are in the sent items for doug@doug.onmicrosoft.com even though they are being sent from enquires@doug.onmicrosoft.com.

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sandeepstw 312 Moderator on at

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Hi There,

This behavior can occur if the "Send As" permission is misconfigured or if there's a caching issue with the Power Automate flow connection. To fix this use these steps -

Ensure that doug@doug.onmicrosoft.com has the "Send As" permission for enquiries@doug.onmicrosoft.com in the Microsoft 365 Admin Center.

Also Navigate to Power Automate. Go to "Data" and then "Connections." Find and delete the connection in question. Re-add the connection and re-authenticate.

Edit the flow that uses the "Send an Email (V2)" action. Ensure that the "From (send as)" field is set correctly to enquiries@doug.onmicrosoft.com.

Hope this will help.

Please give kudos and mark as solution if it helps.

Thanks,
Sandeep Mishra

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VictorIvanidze 13,081 on at

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Do some tests in Outlook. Same behavior? If yes, follow the instructions here: https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved

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