The specified object was not found in the store., The process failed to get the correct properties.

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Posted on by SA-13101802-0 Microsoft Employee

I’m using a service account (with email enabled) in a flow within a Copilot Studio bot to send emails. It was working fine until the last two weeks, but it’s now failing when sending emails with the following error:

{
"status": 404,
"message": "The specified object was not found in the store. The process failed to get the correct properties.",
"clientRequestId": "182c642e-cc8d-42b0-8128-cfcd4dc0fe66",
"serviceRequestId": "c1d2cb7d-9bcf-003c-bc06-dd7465822a57",
"error": {
"code": "ErrorItemNotFound",
"message": "The specified object was not found in the store. The process failed to get the correct properties."
},
"source": "office365-wus.azconn-wus-001.p.azurewebsites.net"
}

In this bot, there is a Flow A that sends an email and then calls Flow B. Flow B also sends another email. Both flows are failing with the same error. I tested the same email account and connection reference in a simple standalone flow, and they both worked fine. However, the issue persists only in the actual production flows used by the bot. I also changed the connection reference to use my own personal account, and tested working fine, but not abled to fix the issue for child flow, since was not shared connection reference.

Please help to resolve this, thanks

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Using flows

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Michael E. Gernaey 53,963 Moderator on at

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HI @SA-13101802-0

So we are looking at several potential issues, as Microsoft has upgraded requirements for shared Mailboxes, so at the moment what you are trying to do, it doesn't have access to the shared mailbox, due to potentially several things.

1. Make sure the service account has both Full and Send As permissions

2. Make sure both flows use the same connection reference or it will try to use its own (aka the bot), which of course won't work

3. If you need too, and this is usually what I do, I have the From set to my service account, and I give Send As to the account you have listed above

Check that out and pick which one resolves our or you decide to use. I usually do #3 myself as its easy (IMHO)

Also, you may have notice thing specifically due to the enhanced security requirements from MS in the last little while

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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SA-13101802-0 Microsoft Employee on at

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@Michael E. Gernaey

Thanks for taking the time to answer this post, . I went through the steps and found the following:

The email account works fine when switch the outlook connection from service account to my personal account.

I used the same user-created connection in both flows, and both worked.

I tested with my personal email and a outlook connection with service account, again it failed.

Result:

The Office 365 Outlook shared connection reference does not work with our service account login but works fine with a personal account. What could be the issue with the service account, and how can we fix it?

thanks,

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