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How to do "Create a new record" under a queue in D365 ?

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Posted on by Community Power Pla...

Title says it all.

I want to be able to create a case under a Queue but I do not see any "queue" field anywhere using Dynamic flow or Common data flow as create a new record...

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Community Power Pla... on at

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Re: How to do "Create a new record" under a queue in D365 ?

Solution I found :

Create a Queue Item using flow and in Dynamic, do create a rule to redirect the incoming email by your condition to transfer it as a case and add a routing rules to route that case to a queue.
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Re: How to do "Create a new record" under a queue in D365 ?

@v-bacao-msft

That would create an additional queue ?

I do not want that. I want to create a case under a specific queue..
v-bacao-msft on at

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Re: How to do "Create a new record" under a queue in D365 ?

Hi @Anonymous ,

I'm afraid I don't understand what you mean. If you want to create a new record in the Queues entity, you can select the Queues entity in the Create a new record action.

Best Regards,