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Title says it all.
I want to be able to create a case under a Queue but I do not see any "queue" field anywhere using Dynamic flow or Common data flow as create a new record...
Hi @Anonymous ,
I'm afraid I don't understand what you mean. If you want to create a new record in the Queues entity, you can select the Queues entity in the Create a new record action.
Best Regards,
@v-bacao-msft
That would create an additional queue ?
I do not want that. I want to create a case under a specific queue..
Solution I found :
Create a Queue Item using flow and in Dynamic, do create a rule to redirect the incoming email by your condition to transfer it as a case and add a routing rules to route that case to a queue.
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