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Element with selector span not found

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Posted on by VN-30101939-0

Good afternoon All experts

I am new to power automate desktop and needing some help. I am automating a task. So far everything works smoothly except for 1 element.

Using the recorder or adding the action "click link on web page" manually throws the same error message on the same element every time. Even if a build a new flow in a different environment.

I have searched through the forum and found 2 similar error messages but the use cases are different and the solutions given there cannot be emulated.

Would someone help me figure out what is wrong with this element? because I cannot see it.

Thank you in advance

This is the UI element in the browser. Clicking on the pencil open a new page.

PAD captures it as "span" regardless of using the recorder or manually selecting it with the "click link on web page" action.

error message

Thank you in advance

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Power Automate Desktop

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VishnuReddy1997 2,656 Super User 2025 Season 2 on at

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Hey Hi,

In the selector instead of ID please change it to name or text.

You Can also try with CSS Selector.

(Note:- if you got your solution you can mark as solution and gives kudos)

Thanks & Regards
Vishnu Reddy

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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Hi

Ensure that your div ID remains constant and also consider adding an image as a fallback option.

This will be beneficial if PAD cannot identify the mapped selector.

Thanks,

Deenu

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VN-30101939-0 18 on at

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@Deenuji_Loganathan and @VishnuReddy1997, both responses solved the problem but it will only allow me to select one as the "verified answer"

Thank you both of you very much. I appreciate your assistance.

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