Power Platform Community Forum Thread Details

I currently have a ticket tracking system I'm building where an email is sent with a specific template for the information. I have a flow set up to extract those key specifics, plot them into a smart sheet and also create an adaptive card that contains this information and also has two choice fields for the card. One for the current status of the ticket and the other is for the person the ticket is assigned to. at any point these tickets can flow back and forth from each status and it can transfer to different members of the team.

I currently have it set so that when the adaptive card is sent, it will wait from someone to change the status and the assigned choices, hit submit and then reset the card so that the default placeholder is those choices. It will also generate a new row on a separate Smartsheet that i can utilize tracking there.

The current problem i have is after i change the status and assigned choices and hit submit, it will not allow me to do it again if i needed to change the cards status or assigned person. Details about the ticket itself are contained in the comments section of the adaptive card but I would like the card itself to reference the current status and assigned person at any given time.

Categories:

Building flows