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Approval email : "The requested action could not be completed"

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Posted on by 10

I created a basic flow that would send an approval email when a new item is added to my custom list in sharepoint. 

 

But although I tried to create several list I keep getting an error when I press the approve or reject button in the email. 

 

In outlook online i get "The action could not be completed."

 

If I click the link in Outlook 2017 I get 

{ "statusCode": 500, "message": "Internal server error", "activityId": "896cb46c-13ee-43e7-a4e1-fc4bd67aed15" }

 

Does anyone know why this is happening ?  

  • Nelsonju Profile Picture
    Nelsonju 4 on at
    Re: Approval email : "The requested action could not be completed"

    I am seeing this issue with a single user in our environment.  What exactly is the issue?  Looks like the above string states this is a bug that has been fixed.  However, I'm running into the same issue but only with a single user.  Any ideas?

  • akm Profile Picture
    akm 4 on at
    Re: Approval email : "The requested action could not be completed"

    This bug disappeared June 1st.

    It seems to only occur on the 31st of the month.

  • akm Profile Picture
    akm 4 on at
    Re: Approval email : "The requested action could not be completed"

    This issue has started happening again for me as of May 31st.

    Capture.PNG

    Please advise

  • Harith_S Profile Picture
    Harith_S 18 on at
    Re: Approval email : "The requested action could not be completed"

    So the problem is solved.. Man Happy  You could mark this discussion as solved.

  • aribo Profile Picture
    aribo 10 on at
    Re: Approval email : "The requested action could not be completed"

    Hello Mabel, 

     

    It is working on my side too now,

     

    Thank you all for the help

     

    Kind regards,

    TJ

  • v-yamao-msft Profile Picture
    v-yamao-msft on at
    Re: Approval email : "The requested action could not be completed"

    Hi All,

     

    Thanks you for the feedback.
    I am glad to hear that it is working for you now.

     

    @aribo
    What's the current status on your side?
    Is it working for you now?


    Best regards,
    Mabel Mao

     

  • mateenkhan Profile Picture
    mateenkhan 22 on at
    Re: Approval email : "The requested action could not be completed"

    Yes approval flow working fine.

     

    Thanks.

  • Lee Profile Picture
    Lee 40 on at
    Re: Approval email : "The requested action could not be completed"

    Hi All,

     

    all working again our end too

     

    thanks

     

    Lee

  • Harith_S Profile Picture
    Harith_S 18 on at
    Re: Approval email : "The requested action could not be completed"

    @v-yamao-msft Thanks  for now it is working, but don't know for howlong will it be work Man Frustrated  

  • hasitha360 Profile Picture
    hasitha360 12 on at
    Re: Approval email : "The requested action could not be completed"

    Hi @v-yamao-msft, It works now. Thanks for your assitance!

    Capture.PNG

     

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