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Power Platform Community / Forums / Power Automate / Your license(s) doesn’...
Power Automate
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Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

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Posted on by 20

I created a flow over a month ago with a File System connection to an on premises gateway.  My accounts is setup with a Flow Plan 1 license and this setup worked without issue.  I did not touch the flow in over a month.  I went to make changes and now it will not allow me to edit any connections with gateways in flow, it gives me this message: Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

 

I am completely baffled.  Flow Plan 1 should allow this and it worked before.

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  • v-bacao-msft Profile Picture
    Microsoft Employee on at

     

    Hi @Raze ,

     

    I tested it on my side using an account with only a Flow plan1 subscription. I can create a connection and create a file in the File system.

    Image reference:

    79.PNG78.PNG

    Please check if the account that created the current connection is the one you expected, and then check to see if the current account does have a corresponding license.

     

    Best Regards,

  • Raze Profile Picture
    20 on at

    I am using the exact same account I used to originally setup the Flow, the geteway and the connection.  I am an admin for our account and confirmed I am still setup with the Flow Plan 1 license.  My gateways are still there and when I check their details, they say they are online.  The issue is just with the connection, when I try to edit it.  I also had a test connection I had created at the same time that went to a gateway on my local system that I used before I setup the one to our server.  That one yields the exact same error.

     

    I've tried removing the Flow Plan 1 license from my account and readding it.  I've gone to the Flow Admin center and under Tenant verified from the report that the User License is still assigned to me and it is.  None of this makes any sense.  The only thing I can think of that maybe could be somewhat related is that since originally creating this flow, I have signed up for PowerBI free account under my login as I was starting to look into using Power BI for other things separate from this Flow.  Maybe there is some conflict in the system between my Flow Plan 1 license and the Power BI free license?  I removed the Power BI free license and that didn't help either.

     

    Overall, this error message is completely useless as it gives no real detail.  Is there any way to get to some further level of detail about what it thinks is wrong, like a log file or something?

  • frano72 Profile Picture
    24 on at

    Hi @raze and @v-bacao-msft  - I am getting exactly the same behiavour.  Existing flows that use the File System connector are continuing to work.  However creating a new flow gives the error you have.  Have checked licenses and license has been applied. ??

  • frano72 Profile Picture
    24 on at

    My suspicion is the license changes to flow that happened in October...."Flow Plan 1 (qualified offer)" is the license assigned to the account.

     

     

     

  • MartinZamazal Profile Picture
    11 on at

    I have the same problem. And I am not able to purchase Flow per user plan or start trial. EU region.

  • Raze Profile Picture
    20 on at

    Yes, mine says the same thing "Flow Plan 1 (qualified offer)".  I am not aware if it has always said that or something changed.  What does qualified offer mean?  What licensing changes happened in October?  I don't recall getting anything from MS saying anything about license changes for Flow.

  • MartinZamazal Profile Picture
    11 on at

    It looks that error is gone and now I can use custom connector with on premise gateway.

  • Raze Profile Picture
    20 on at

    Not for me.  Still doesn't work.  I have been reading up on the licensing changed for PowerApps and Flow.  Microsoft did totally change it this month.  What I can't find though is what happens with the old Flow Plan 1.  Seems like it stopped working fully.  I can't find anything about how long it would be grandfathered in, but for sure it seems like Microsoft broke something that was working just fine before.  I am going to be looking into switching to the new license since they broke an important business process for me and I can't wait for answers.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    I am having the exact same problem. I even created a new account specifically for the flows, but that did not work and the problem still exists. I spoke to a Microsoft sales rep and they informed me that the "Microsoft Flow Plan 1 (Qualified Offer)" license should not prevent creation of new connections. 

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Did you have to make any specific changes, or did the issue just randomly resolve itself?

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