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Power Automate
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"When a new email arrives in a shared mailbox (V2)" trigger gets triggered on the previous emails since the flow was turned off

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Posted on by mugilan 18

Hi,

 

I have created a flow that will be triggered on a new email arrives in a shared mailbox. I'm using the "When a new email arrives in a shared mailbox (V2)" trigger in my flow.

 

I temporary turn off my flow for 2 weeks and when i turn on yesterday it was triggered on the emails which arrives in the shared mailbox since I turn off. Is this new feature? Is it expected behaviour? If I remember correctly, it wasn't the same behaviour when I turn off last year.

 

Does anyone know how can I turn it on without getting triggered on the previous emails?

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Using connectors
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  • Verified answer
    v-yujincui-msft Profile Picture
    v-yujincui-msft Microsoft Employee on at

    Hi @mugilan ,

     

    It is expected behavior. The trigger you are using is a polling trigger, a polling trigger periodically makes a call to your service to look for new data. When the flow is turned on again, all unprocessed/pending events are processed. Delete, and then recreate your flow if you don't want to process pending items when you turn your flow back on.

     

    vyujincuimsft_0-1656314823181.png

    https://docs.microsoft.com/en-us/power-automate/triggers-troubleshoot#my-trigger-is-firing-for-old-events

     

    In addition, you could try to temporarily disable the trigger instead of recreate your flow.

    https://piyushksingh.com/2021/05/31/temporarily-disable-power-automate-trigger/

    https://powerusers.microsoft.com/t5/Using-Flows/Issue-with-Flow-containing-Email-Arrives-in-Share-mailbox-V2/td-p/1633363

     

     

    Best Regards,
    Charlie Choi

  • mugilan Profile Picture
    mugilan 18 on at

    Hi @v-yujincui-msft (Charlie),

     

    Thank you very much for the clarification. I guess going forward I know what to inform the users when we turn off temporary.  

     

    Thank  you again.

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