Unanswered

Zendesk Connection Unable to Authenticate

(0) Share

Report

Posted on by JoeHerres

I'm using a trial version of Zendesk, with Microsoft Accounts enabled. When I try to authenticate the connector (action or trigger) I get the following error:

Please check your account info and/or permissions and try again. Details: Object reference not set to an instance of an object. clientRequestId: a13615a5-3864-483a-aaaf-340f92a9e2b2-self

My account is the administrator of the Zendesk tenant. Is there something I need to do on the Zendesk side to enable this auth?

Thanks!

-joe

Categories:

Using connectors

I have the same question (0)

All responses (3)

Answers (0)

Sort by

v-xida-msft Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

Hi @JoeHerres,

I have made a test on my side and have the same issue with you.
I authenticate the connection and it is connected to Zendesk server, but several seconds later, the issue occurs.
I repeat the steps of authentication for several times and it is connected to Zendesk server.
I think this connector is not stable.

If you would like this issue to be improved soon, please submit an idea to Flow Ideas Forum:
https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best regards,
Kris

Was this reply helpful? Yes No
Tessa Kloster Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

Hi all - an updated Zendesk version has been deployed that should resolve the issue, please try it out and let us know if you're still hitting issues!

Was this reply helpful? Yes No
DataHero 5 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi I tried to connect to Zendesk and it still doesnt work even though I have entered the credentials correctly. Could someone please help me here?

Was this reply helpful? Yes No