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Zendesk Connection Unable to Authenticate

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Posted on by JoeHerres

I'm using a trial version of Zendesk, with Microsoft Accounts enabled. When I try to authenticate the connector (action or trigger) I get the following error:

Please check your account info and/or permissions and try again. Details: Object reference not set to an instance of an object. clientRequestId: a13615a5-3864-483a-aaaf-340f92a9e2b2-self

My account is the administrator of the Zendesk tenant. Is there something I need to do on the Zendesk side to enable this auth?

Thanks!

-joe

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v-xida-msft on at

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Hi @JoeHerres,

I have made a test on my side and have the same issue with you.
I authenticate the connection and it is connected to Zendesk server, but several seconds later, the issue occurs.
I repeat the steps of authentication for several times and it is connected to Zendesk server.
I think this connector is not stable.

If you would like this issue to be improved soon, please submit an idea to Flow Ideas Forum:
https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best regards,
Kris

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Tessa Kloster on at

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Hi all - an updated Zendesk version has been deployed that should resolve the issue, please try it out and let us know if you're still hitting issues!

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DataHero 5 on at

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Hi I tried to connect to Zendesk and it still doesnt work even though I have entered the credentials correctly. Could someone please help me here?

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