Help with flow that takes comments from an email and adds them to the comments column in SharePoint List

(0) Share

Report

Posted on by jbrines

1,121

Hi Guys,

I have a flow that looks for email with a certain subject then determines a few other factors, then it looks to see if it is To or From the Client email address, if yes it adds the comments to a certain comments column.

The flow works fine if the email is from the client.

But if it is To it shows as the comments was created by the client and not the person who sent the email. How do I get it to show who it really from. Below is my flow.

Categories:

General topics

I have the same question (0)

All responses (6)

Answers (0)

Hardesh15 7,087 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!

@jbrines Please give me more details about your Compose output in update action. What compose output are you using here? And if you can explain little bit more it will be easy to give solution then.

Please 'Thumbs Up' the posts that helped you and 'Mark as Solution' if my post answered your question.

@Hardesh

Was this reply helpful? Yes No
jbrines 1,121 on at

Like (0)

Report
Copy link

Link copied!

@Hardesh15

It is trimming the body of the email so I only get the latest email info.

Was this reply helpful? Yes No
Hardesh15 7,087 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!

@jbrines please give me screen of this statement: "But if it is To it shows as the comments was created by the client and not the person who sent the email. How do I get it to show who it really from. Below is my flow."

In update action you are passing Compose output then how it will show you person name?

Please 'Thumbs Up' the posts that helped you and 'Mark as Solution' if my post answered your question.

@Hardesh

Was this reply helpful? Yes No
jbrines 1,121 on at

Like (0)

Report
Copy link

Link copied!

@Hardesh15

I sent an email from ITSupport mailbox to me the client, two comments below I sent an email from me to the mailbox that is being monitored and it worked but as you see the name next to the IT Support comments is mine.

Was this reply helpful? Yes No
Hardesh15 7,087 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!

@jbrines After looking into your flow i did not find any outputs('compose') action which you used in Trim.

Please 'Thumbs Up' the posts that helped you and 'Mark as Solution' if my post answered your question.

@Hardesh

Was this reply helpful? Yes No
jbrines 1,121 on at

Like (0)

Report
Copy link

Link copied!

@Hardesh15 It is in the update item at the bottom.

Was this reply helpful? Yes No