Help with flow that takes comments from an email and adds them to the comments column in SharePoint List

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Posted on by jbrines

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Hi Guys,

I have a flow that looks for email with a certain subject then determines a few other factors, then it looks to see if it is To or From the Client email address, if yes it adds the comments to a certain comments column.

The flow works fine if the email is from the client.

But if it is To it shows as the comments was created by the client and not the person who sent the email. How do I get it to show who it really from. Below is my flow.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@jbrines Please give me more details about your Compose output in update action. What compose output are you using here? And if you can explain little bit more it will be easy to give solution then.

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@Hardesh

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jbrines 1,123 on at

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@Hardesh15

It is trimming the body of the email so I only get the latest email info.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@jbrines please give me screen of this statement: "But if it is To it shows as the comments was created by the client and not the person who sent the email. How do I get it to show who it really from. Below is my flow."

In update action you are passing Compose output then how it will show you person name?

Please 'Thumbs Up' the posts that helped you and 'Mark as Solution' if my post answered your question.

@Hardesh

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jbrines 1,123 on at

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@Hardesh15

I sent an email from ITSupport mailbox to me the client, two comments below I sent an email from me to the mailbox that is being monitored and it worked but as you see the name next to the IT Support comments is mine.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@jbrines After looking into your flow i did not find any outputs('compose') action which you used in Trim.

Please 'Thumbs Up' the posts that helped you and 'Mark as Solution' if my post answered your question.

@Hardesh

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jbrines 1,123 on at

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@Hardesh15 It is in the update item at the bottom.

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