Hello all,
I have a flow set up that will parse text from an email that is received into a shared mailbox for terminations. It grabs the business transferee email address and then does a Salesforce query to get the contact ID of said person. It then creates a case in Salesforce using dynamic values adding the email subject line to the subject line, the body to the description, and the contact ID so the case has the correct contact.
The other required fields to open the case which are static are Salesforce Object Type, Case Status, Case Priority, Case Business Hours ID, Case Case Type, Case Category, Case Sub-Category.
I have tested this to success reusing a trigger from a email received in the shared mailbox, which created the case.
When I put this into production, the case creation fails with the following:
{
"error": {
"code": 502,
"source": "flow-apim-unitedstates-XXXXXXXXX",
"clientRequestId": "XXXXXXXX",
"message": "BadGateway",
"innerError": {
"status": 502,
"message": "Salesforce failed to complete task: Message: We can't save this record because the “Case Actions” process failed. Give your Salesforce admin these details. Probably Limit Exceeded or 0 recipients\n Error ID: XXXXXX",
"error": {
"message": null,
"code": "Unknown",
"originalMessage": null
},
"source": "Salesforce.Common",
"errors": []
}
}
}
ANY help is appreciated!
