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Power Platform Community / Forums / Power Apps - Power Apps Governance and Administ... / This app isn't opening...
Power Apps - Power Apps Governance and Administ...
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This app isn't opening correctly - iOS/Android Application / External guest account

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Posted on by lukas.schauffele 186

I shared a Canvas apps with an external user. They can access the app using a Desktop or mobile web browser, no issues.

 

When they open the PowerApps app on either Android or iOS, they do not see the application. When they click on a hyperlink to the app, the app opens and displays an error message 'This app isn't opening correctly'

20210625_023403560_iOS.png

 

I've tested this on iOS (14.6), iPadOS (14.5.1) and Android (10).

 

Session ID from screenshot:

 
54920294-34fe-44fb-b7ee-228177b9648f
 
I've tried turning off wifi/data as suggested in this post - app isn't opening correctly 
 
I've tried recompiling/publishing the app, no success.
 
I think we can rule out:
 
- Device issue (it's happening across 3 devices and 2 operating systems)
- Network (tried wifi and data)
- the canvas app itself / permissions (the app is working fine in the browser)
 
Is this a limitation of the PowerApps app with guest accounts? Anyone have an idea what this could be?

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