I have a salesforce case list that is constantly updated with cases involving the reviews of customer feedback. I wish to connect this to the text categorisation model where they categorise the subject of the text eg) poor quality etc and then have this output automatically reflected in a power bi model. How would i best get started? I'm assuming the first action is "when a record is created" and the final step is "export to file for power bi reports" but im unsure on how to select the text of cases under that specific case list + involve the text categorisation model. Thanks!
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