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21Scenario: Dynamics 365 cases are transferred between support teams. When a case is transferred, we want to notify the team receiving the case via a message to a Teams channel. We do not want to send emails for this purpose.
Issue: A service account will be used for this process, however, it won't be a member or owner of the Teams that it needs to post in. We want to avoid adding a service account to various support teams' Teams just for this purpose.
I have not found anything posted with a similar scenario and wondering what anyone else has done to address a similar need. Is there some method to post to Teams channels as a non-member, either with a service account or some other mechanism?
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