Unanswered

Sharepoint List

(0) Share

Report

Posted on by SunnyZaman

Dear Experts, please help me out. I have created a SharePoint list to act as a ticketing system for my organization. Now every time someone sends an email it gets logged as a ticket to the SharePoint ticketing site. I want to make a comment on their tickets using the @ symbol however every time I am making a comment on their tickets they are sent a link and they get access to the site and make changes to their ticket status which I don't want. What can I do to stop them from getting access to the site when i mention them using the @ symbol? Any leads will be highly appreciated.

Kind Regards

Categories:

General topics

I have the same question (0)

All responses (4)

Answers (0)

Shuvam-rpa 897 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!

@SunnyZaman you can create a different view and also hide form fields of the sharepoint list from the public.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Was this reply helpful? Yes No
SunnyZaman 15 on at

Like (0)

Report
Copy link

Link copied!

@Shuvam-rpa Hi there thanks for the reply I tried to restrict the view but unfortunately not working can you please elaborate on what I need to do please? Thanks heaps.

Was this reply helpful? Yes No
Shuvam-rpa 897 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!

@SunnyZaman See if any person clicks on comment link, then the link redirects it to list form where he can see all related fields to the list. So I'm saying that you can hide the fields which you don't want them to see. please check below screenshot for reference. In screenshot I'm hiding the status field from the user.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Was this reply helpful? Yes No
SunnyZaman 15 on at

Like (0)

Report
Copy link

Link copied!

@Shuvam-rpa Hi mate thank you for the prompt reply I get now what you talking about however I don't want them to have any access to the ticketing site only read their comments in their email once mentioned. Can I actually do that?

Was this reply helpful? Yes No