Announcements
I'm getting alphanumeric value in "assigned_to" field after the List Record step in ServiceNow. I need to get the actual string value. Tried to use "Search User" in Office360 step but not able to work. Please help.
Try to use "Get user profile (V2)" action.
Hello @VictorIvanidze , tried that as well. Actually, I found the the solution. It is the same step but Record Type = User passing that alphanumeric value and will give details of the profile from ServiceNow. Thanks
@yupabs - Can you share with a print screen how you were able to resolve this as I am trying to figure that out myself. Thanks!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Haque 304
David_MA 245 Super User 2026 Season 1
Expiscornovus 243 Most Valuable Professional