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Flows stop triggering unexpectedly Bad gateway 502?

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Posted on by Community Power Pla... Microsoft Employee

Hi, I've had a number of flows stop working all of a sudden with little information on what is at fault. The flows have been working fine and were not modified aroudn the time they stopped working. The only nugget to go off is the error 'bad gateweay 502' which is reported in a some of the recent failed runs.

I'm unable to trigger the flow (sharepoint new item is created or modified) so i'm stumped as to why it is not triggering. I've created a simple flow in the same account with the same trigger, that works the first time then doesnt work any more...

I've tried copying the flow to another account but that doesnt work more than once either!

I've tried copying the flow and deleting the original (because i was concerned there were quite a few instances of the flow running) but that didnt work either.

Really at a loss as to what is wrong and this is having a significant impact on our operations. if anyone has any pointers or guidance i'd appreciate hearing them.

The actions contained in the flow are:

Sharepoint update item

Sharepoint get items

Outlook send email

Outlook send email with options

Thanks,

Eddie

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v-xida-msft Microsoft Employee on at

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Hi @Anonymous,

Could you please share a screenshot of your flow's configuration?

Could you please show a bit more about your error message?

I have made a test on my side and the "When an item is created or modified" trigger fires well. My flow's configuration as below:

The flow works successfully as below:

Please consider take a try to clear the cache of your browser and re-create your flow to check if the issue is solved.

In addition, please take a try to switch your flow's environment into another one and create same flow within it to check if the issue stills. If the issue doesn't exist in another environment, I think this issue is related to your flow's environment.

Best regards,

Kris

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Community Power Pla... Microsoft Employee on at

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hi @v-xida-msft

I've tried making a new flow with the same trigger and 1 action (send me an email) and that did not work either.

I dont think the complexity of the flow is an issue.

I'm trying to rule out parts of the problem today so i'll provide updates as i know more.

Thanks for the response, happy to take any other suggestions!
Eddie

(I Must confess, i created another post on the same issue before I knew some more about the issue https://powerusers.microsoft.com/t5/General-Flow-Discussion/Issue-with-flows-not-triggering-from-sharepoint-list-looks-like/m-p/89395/highlight/false#M11085)

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Community Power Pla... Microsoft Employee on at

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So, i've just re-tested it on the list thats been problematic (with just over a thousand items on it, with versioning on) and i've received a 502 error. Interestingly, the best way to see this error was to have the flow in the 'save' view and then trigger it in the background. When you do this you're presented with the error information but nothing is displated in the 'run history' view...

Here is the text from the failure

When an item is created or modified1sFailed

BadGateway.
INPUTS
Site Address
https://company.sharepoint.com/sites/
List Name
f9a8b7c8-2eda-47ab-a9a0-ca7c153803a2
OUTPUTS
Status code
502
Headers
KeyValue
Pragma
no-cache
x-ms-request-id
ba634a9e-5022-5000-fea6-4be4bd54071b;ba634a9e-3027-5000-fea6-44d09d89ba5b
Timing-Allow-Origin
*
Cache-Control
no-cache
Date
Wed, 14 Feb 2018 11:24:12 GMT
Set-Cookie
ARRAffinity=b72875202f78b3207e210dacc3385d4360e0779d57c0c23d1a3e3f5fd0a63571;Path=/;HttpOnly;Domain=sharepointonlineconnectionprovider-northeurope.db3-ase-001.p.azurewebsites.net
X-AspNet-Version
4.0.30319
X-Powered-By
ASP.NET
Content-Length
425
Content-Type
application/json; charset=utf-8
Expires
-1
Body
{
"status": 502,
"message": "Unknown Error\r\nclientRequestId: b5d75e14-82ff-4df7-9f46-8171d554ad8b\r\nserviceRequestId: ba634a9e-5022-5000-fea6-4be4bd54071b;ba634a9e-3027-5000-fea6-44d09d89ba5b",
"source": "https://'company'.sharepoint.com/sites///_api/SP.APIHubConnector.GetUpdatedListItems",
"errors": [
"-1",
"Microsoft.SharePoint.Client.UnknownError"
]
}

and here is it as an image...

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JenVitug 264 on at

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i just had this same issue for 32 of my flow runs yesterday 😞 Bad Gateway 502 ... The Flow used to run successfully without this error.

Body of Output in Bad Gateway error :

{
  "error": {
    "code": 502,
    "source": "asia-001.azure-apim.net",
    "clientRequestId": "99ad0121-91b5-4483-a1cd-68b32827746b",
    "message": "BadGateway",
    "innerError": {
      "status": 502,
      "message": "This won't work because it would move cells in a table on your worksheet.\r\nclientRequestId: 99ad0121-91b5-4483-a1cd-68b32827746b",
      "source": "excelonline-ea.azconn-ea.p.azurewebsites.net"
    } }
}

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Robin_NZ 14 on at

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I'm having the same issue now with the Badgateway 502 error.

The function is Get User Profile (V2).

Top of the error messages are:
  "error": {
    "code": 500,
    "source": "australia-001.azure-apim.net",
    "clientRequestId": "c7dac170-4282-469d-bd11-fb47e264cacf",
    "message": "The response is not in a JSON format.",

The same flow was working just a few days ago.

Could it be related to a recent release?

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thatOneGuy

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Just ran into the 502 bad gateway today as well using Azure AD - Create User. Was working yesterday

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

 [NullReferenceException: Object reference not set to an instance of an object.]
 Microsoft.Online.AggregatorService.Common.Gateway.AgsIndexConfigProvider.GetConfigVersionNumber(String configType, String configId) in d:\\bt\\932496\\repo\\src\\dev\\Common\\Gateway\\AgsIndexConfigProvider.cs:64
 Microsoft.Online.AggregatorService.Common.Gateway.ConfigurationProvider`1.GetConfigurationImp(String identifier, Boolean useCache) in d:\\bt\\932496\\repo\\src\\dev\\Common\\Gateway\\ConfigurationProvider.cs:389
 Microsoft.Online.AggregatorService.Common.Gateway.ConfigurationProvider`1.GetConfiguration(String identifier, Boolean useCache) in d:\\bt\\932496\\repo\\src\\dev\\Common\\Gateway\\ConfigurationProvider.cs:108
 Microsoft.Online.AggregatorService.Common.Gateway.GlobalContext.TryGetConfigurationItem(String identifier, TConfigItem& item) in d:\\bt\\932496\\repo\\src\\dev\\Common\\Gateway\\GlobalContext.cs:324
 Microsoft.Online.AggregatorService.Common.Gateway.GlobalContext.GetAgsRootConfig() in d:\\bt\\932496\\repo\\src\\dev\\Common\\Gateway\\GlobalContext.cs:276
 Microsoft.Online.AggregatorService.Common.ThrottleClient.GetThrottleEndpoint() in d:\\bt\\932496\\repo\\src\\dev\\Common\\Throttling\\ThrottleClient.cs:577
 Microsoft.Online.AggregatorService.Common.ThrottleClient.Initialize() in d:\\bt\\932496\\repo\\src\\dev\\Common\\Throttling\\ThrottleClient.cs:129
 Microsoft.Online.AggregatorService.WebService.Global.Application_Start(Object sender, EventArgs e) in d:\\bt\\932496\\repo\\src\\dev\\WebService\\Global.asax.cs:120
 
 [HttpException (0x80004005): Object reference not set to an instance of an object.]
 System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +535
 System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +166
 System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +169
 System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +372
 System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +329
 
 [HttpException (0x80004005): Object reference not set to an instance of an object.]
 System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +525
 System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +118
 System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +708

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VegaCTG 4 on at

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Hi there. This seems to be a transient issue. The Azure AD connector seem to be functional now. There could have been some backend updates.

Wishing you the best.

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Verified answer

JenVitug 264 on at

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Thanks, everything now back to normal

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mokshich 8 on at

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Hi,

Since two weeks I am also experiencing a similar issue for one my flows.

{
  "error": {
    "code": 502,
    "source": "flow-apim-europe-001-northeurope-01.azure-apim.net",
    "clientRequestId": "4765dee8-336b-4c53-b6a5-c480bdfee705",
    "message": "BadGateway",
    "innerError": {
      "status": 502,
      "message": "A task was canceled.",
      "source": "api.connectorp.svc.ms"
    }
  }
}

All my other flows seem to be executing properly, this experience has started during the latest advisory for SharePoint and OneDrive for Business.

regards,
Kamen

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Brice235i 651 on at

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I'm getting the issue too... Update Item action.
This post is marked as solved, so probably should create a new one.

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