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UI Flow giving error - Could not connect to the Power Automate UI flows Agent.

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Posted on by Bhavna2383

I am creating a simple instant flow which has web based UI Flow to open a website and capture inputs from it and send same to email. However while running the flow i am getting error on UI Flows

Could not connect to the Power Automate UI flows Agent. Please make sure that the UI flows connection credentials are valid.

I have connected to UI Flow with same credentials which i am using to login to power automate portal and have created an on premise gateway, also with same credentials. please let me know if I am missing something.

Thanks

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Power Automate Desktop

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v-alzhan-msft Microsoft Employee on at

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Hi @Bhavna2383 ,

Could you please share a screenshot of the flow when it run failed?

Also please check the the UI flows connection credentials and make sure they are valid.

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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yashag2255 24,769 Super User 2024 Season 1 on at

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Hey @Bhavna2383

Can you check and confirm if the system that you are using is joined with a domain? If so, you should provide the username@domain.com (whatever extension) and provide that password to it. Ensure to keep the On Prem Data Gateway app up and running.

If it is not domain joined, open cmd, type echo %userdomain% and then echo %username% and get these credentials from here. use the domain/username from the above results and then use the password of your computer to create the connection.

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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anjcerbolles 24 on at

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Did you fix your issue? I have the same issue as well 😞

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anjcerbolles 24 on at

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Followed your steps and it's working. Thanks for your help.

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chrisingh42188 39 on at

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I have been getting the same error however i have tried everything you have stated here and it has not worked. I know i am using the correct credentials. I also have spoken with Microsoft support and after multiple remote sessions i have still not gotten this resolved. this is what they sent to me yesterday:
"I have checked with the back-end team and they have mentioned that the UI flows are not eligible for customer support during the preview.

Therefore, please post this on the community forums MS Flow Ideas and keep voting for it, so that the PG team will be aware of it."

Any other ideas on how to resolve this issue?

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anjcerbolles 24 on at

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Hi @chrisingh42188 ,

I blogged about the solution that I had encountered. Link here.

Hope this help.

Thanks,
Anj 😊

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aberson 22 on at

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I have the same issue on a joined laptop.

I have provided my credentials. Any ideas?

Only other thing I could think was if there is a setting in the gateway?

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aberson1 30 on at

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I have tried the following and still, nothing is working:

Username: aaron@mydomain.com

Username: AzureAD\aaron@mydomain.com

Username: username from echo

Username: AzureAD\username from echo

My computer is Azure Joined, in the default environment and i am the global admin... what am i missing

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aberson1 30 on at

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Thank you for the blog, however, it still doesn't work for azure joined....

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aberson1 30 on at

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Do you need to change the Gateway service account?

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