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No Data in Application Insights from Power Virtual Agents

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Posted on by hannahfong

Hello!

I already entered the connection string of my Application Insights resource in Azure Portal in the Advanced Bot Details of my Power Virtual Agents (PVA) chatbot, but there are no data being sent to the Application Insights resource.

Does anyone know why?

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HenryJammes on at

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What log table are you looking at in Azure Application Insights?
I can see the data flowing in almost instantly.

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hannahfong 6 on at

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@HenryJammes There are also no data reflected in all investigate options except for Transaction Search. Did I miss any step in the configuration?

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HenryJammes on at

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Hi @hannahfong,

I'm not sure this is where you should look.
The data is pushed to the Logs customEvents and pageViews tables.

See: Capture telemetry with Application Insights - Power Virtual Agents | Microsoft Learn

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hannahfong 6 on at

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Oh! Thank you so much. Is there really no data on the (1) exceptions/failed requests and (2) response time from PVA?

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HenryJammes on at

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I think you should be able to get the information you're looking for in the two tables I mentioned: customEvents and pageViews.

The charts you're showing are out-of-the-box charts in application insights that use the request table as an input. This table isn't used by PVA, so has no data and is showing empty.

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hannahfong 6 on at

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Oh, alright! Noted on this. May I confirm that the number reflected in "Users" are unique users of the PVA Chatbot? Also, can you define what a session is in Azure Portal Application Insights? Thank you!

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