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Can't open word document in approval workflow

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Posted on by susistgl

Hi! I built following automated workflow. It is working except that i can't open the document that is sent for approval - there is an error applying (see last picture). that's bad as its necessary that the document first is reviewed and only then approved. maybe someone can help me, thank you! 🙂

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MarvinBangert 1,924 Most Valuable Professional on at

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Hi @susistgl,

- Are you able to open the document as usual when not clicking on the link? (Like directly from the library)

- Are you able to open the document in Word on your computer, when this error occurs?

- What kind of Word document is it? Are there any things in the document that isn't supported in Word Online?

Does this help you? Otherwise please give me some more information.

Best regards
Marvin

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susistgl 25 on at

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Hi Marvin!

I found out that I can only open the document in the library when I check it out first (I had following Settings):

I can open now the document within the workflow as I changed the "Auschecken erfordern" button from "yes" to "no" (see picture below). But I would like to set that the collaborators have to check out the document first, so that they don't accidentally edit a document (e.g. by accidentally clicking on it) and the document is then back in draft mode and has to be approved again. --> but then the worklow fails again & no one is able to open the document.
Maybe this additional information is also helpful:
- when the setting "check out is required" is on "yes" the workflow is triggert by checking in the document
- when the setting "check out is required" is on "no" the workflow is triggert by "publish main version" (see picture below)

Best regards
Susi

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