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Correlation ID error when trying to update to latest Version of PA

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Posted on by td47oz

When I try to update from version 11.2412.234.0 (as shown in apps setting, but presumably 2.41.22340) to 2.51.233.24350, I get this error, that stops the update:

POWER AUTOMATE ERROR DURING UPDATE:

Correlation Id: 5f2428cb-90f4-4c87-9e5c-93e4b5f18b9f

I tried doing "Repair" from the apps list UI, but still get the same error.

Please advise best actions to take to resolve this issue.

UPDATE_ERROR.jpg

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Expiscornovus 33,853 Most Valuable Professional on at

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Hi @td47oz,

You could have a look in the diagnostic logs or event viewer for more details:

https://learn.microsoft.com/en-us/troubleshoot/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs

https://learn.microsoft.com/en-us/troubleshoot/power-platform/power-automate/desktop-flows/power-automate-desktop-installation-issues

What do you see over there? Can you share those installation log/event viewer details?

Alternatively, as a workaround you could try a clean install instead of an update. You could first uninstall and than install the latest product:

https://learn.microsoft.com/en-us/power-automate/desktop-flows/install#uninstall-power-automate

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td47oz 16 on at

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UPDATE: and to answer @Expiscornovus (and thanks for the useful info about the logs, that might be useful another time).

I found that the issue was interference with the MS Store trying to update it as well. In the past, the MS Store update of PA has never worked, so I always used the in-line update from the PA app itself. However, it seems that the MS Store had flagged and "grabbed" it for update.

So, I just let it download (from the store downloads list) and install the update from the store app, and this worked! Something might have changed, as I have never had this before, but at least I know the Store app will do it OK.

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