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Triggering Flow from inside a Dynamics 365 Workflow

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Posted on by lsalgueiro

I've been trying to get Flow to trigger from a Workflow on Dynamics 365 that I have. That workflow updates on field on a records based on a csv import that I do. The records get updated but they don't trigger my Flow action when that happens, but if I change the record manually the action gets triggered.

Am I doing something wrong? Or is that intended behaviour?

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v-yamao-msft Microsoft Employee on at

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Hi lsalgueiro,

What do you mean by CSV? Is it Comma-Separated Values?
Could you please try to import only one record to see if the flow could be triggered? Please test this on your side and back to me the result.

Best regards,
Mabel Mao
gmercey 2 on at

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The workflows in Dynamics are working fine (CSV import, record matching and update, etc).

We have a Flow activity triggered when a certain type of record is updated in Dynamics 365.
When a record is manually updated, the Flow activity is triggered as expected.

But when a record is updated by a workflow, it does not trigger the Flow activity.
We tried with background workflow and real-time workflow with the same result.

The workflow in Dynamics works as expected (no error and the record is updated).

We were wondering if it was done on purpose or if it was a bug.

Cheers
v-yamao-msft Microsoft Employee on at

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Hi Gmercey,

Thanks for your update.
I will collect and report this issue from my side, and try to involve someone who is familiar with this issue to look into it. I will back to you if I got any updates.

Best regards,
Mabel Mao
v-yamao-msft Microsoft Employee on at

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Hi Gmercey,

If we can get org details and timestamp from you, we can take a further investigation. Could you please provide these?

Best regards,
Mabel Mao
stevemordue 2 on at

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Did you ever get an answer? I am having the same issue