Just starting using this - Need help with adding line breaks to Body (String) for Connector action

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Posted on by Thor_PPC

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Hello,

I am just starting my journey with CoPilot Studios and am looking for a bit of assistance with the Connector action "Send an email notification (V3)". I have a small setup where someone can ask questions or do a "contact us" and it opens a form with 3 fields (name, phone, selection). When they click submit, it moves to a connector action with inputs for the To field, Subject (string), and Body (String). Currently, I have this formula set for Body (String):

"Name: " & Topic.name  & "Phone: " & Topic.phone &  "Selection: " & Topic.selection
 
The email notification shows as:
 
Name: Test1 Phone: 12345679 Selection: volunteering
 
How do I add line breaks so that the information doesn't all show as one line and would instead look more like this:
 
Name: Test1
 
Phone: 12345679
 
Selection: volunteering

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Hello,

you can try to separate each string with Char(10) function. It should inject the newline between those.

In case of any other questions, let me know. If the answer is correct, mark it as a solution, so that others can benefit from it.

Best regards,

Artur Stepniak

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Thor_PPC 365 on at

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Hello Artur,

I have tried Char(10) and it doesn't actually inject a line break for some reason.

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Hello,

you'd need to format e-mail as HTML then. That way you can perform a line break by using "<br>" tag. Make sure to switch the send e-mail action content to HTML.

Best regards,

Artur

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Thor_PPC 365 on at

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@Artur Stepniak How do I switch to HTML? Just using HTML coding doesn't produce any desired result. Is there a setting to adjust?

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Hello,

you'd need to click a button in send email action, in the new designer:

In the old:

You can then create email body in HTML.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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I'm pasting the images again:

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Something is wrong with the image upload, you'd need to search for a button in the Send email action which looks like:

</> or <>, depending on the designer that you're using.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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