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Auto Response After Hours Only Sending to In House Emails

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Posted on by ethanjamesclark

I created a flow to send an auto response outside work hours and on the weekends. It's functional but for some reason is only sending the auto response to emails that come from within my organization. Does anyone know what could be causing this or how to fix it? Thanks.

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Nived_Nambiar 18,129 Super User 2025 Season 2 on at

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Hi @ethanjamesclark

does the email arrives in your mailbox, because external email may take sometime to arrive in mailbox due to organization policies.

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Nived N 🚀

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ethanjamesclark 6 on at

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I sent test emails from an in organization email address and that received the auto response but when I sent test emails from out of organization email addresses the test emails came through but the auto response never did.

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ethanjamesclark 6 on at

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I was able to find a work around. For condition 1 and condition 2 instead of having it Set up automatic replies I switched it to Send an email and it works. It seems the problem is auto-replies that are external to the company are blocked, which is a problem my IT Manager will have to fix.

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