Hi Guys,
I'm currently testing some basic features in PVA with Dynamics CRM integration.
A customer will request a service request to be open with the support team.
The Bot will ask the customer some questions such as name, email, title, description.
Once the bot gets all that information will pass it to Flow which will create a Contact and then a Case in Dynamics CRM.
After that the bot will return to the user the case number from CRM.
So far everything is working perfect, expect the part where the bot must return the case number to the user as confirmation that the case was created. Every time i get a message that action can not be completed at this moment, but in fact everything worked as expected from behind.
The Flow run with Success
, the case was created in CRM
, even the flow have the case Number (Outcome value).
