Reply to email error when using shared mailbox

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Posted on by HP-23070442-0 Microsoft Employee

I am building a simple flow: when shared mailbox receive an email, trigger a reply to the sender.

Here is the reply action

Screen Shot 2020-12-09 at 11.58.33 PM.png

Here is the error I got

Screen Shot 2020-12-09 at 11.59.51 PM.png

As of May 6, 2020, shared mailbox support was added for certain operations with an optional 'Mailbox address' parameter, allowing you to specify a shared mailbox address for your operation to access. If you were using this operation prior to May 6, 2020, you will need to explicitly update your operations to specify the shared mailbox address. Please follow the Office 365 documentation for more information: https://docs.microsoft.com/en-us/connectors/office365/#shared-mailbox-support

I don't quite understand this. What did I do wrong?

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Business Process Flows

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Answers (1)

msommer 3 on at

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Re: Reply to email error when using shared mailbox

this was the solution. awesome
FreeRangeDingo 114 on at

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Re: Reply to email error when using shared mailbox

@Sa10 The originally accepted solution was correct. What was not clear was in which step.

PROBLEM: When using email triggers on a shared inbox, get the error message: As of May 6, 2020 shared mailbox support was added for certain operations with an optional Mailbox address parameter, allowing you to specify a shared mailbox address for you operation to acess....etc, etc.
SOLUTION: The problem is not in the email trigger but in a subsequent action like Get Attachment or Read Email. There is an option in Advanced options that does not have a red astrik (indicated it is mandatory), but really the Original Mailbox address field is mandatory to get it to work.
Sa10 2 on at

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Re: Reply to email error when using shared mailbox

I have the same error replying to emails with a shared mailbox.
How was it solved?
VictorIvanidze 12,463 on at

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Re: Reply to email error when using shared mailbox

Then I have no more idea - your trigger should work normally.
SumithSK 9 on at

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Re: Reply to email error when using shared mailbox

Yes, I'm able to open the shared mailbox from Outlook.
VictorIvanidze 12,463 on at

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Re: Reply to email error when using shared mailbox

Can you open this shared mailbox from your Outlook being logged in as the same user as who runs a flow?
SumithSK 9 on at

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Re: Reply to email error when using shared mailbox

This is my flow. Getting the error in the highlighted area.
VictorIvanidze 12,463 on at

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Re: Reply to email error when using shared mailbox

Could you show your flow? Where exactly you met this error?
SumithSK 9 on at

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Re: Reply to email error when using shared mailbox

I am still getting the same error.
"shared mailbox support was added for certain operations with an optional 'Mailbox address' parameter, allowing you to specify a shared mailbox address for your operation to access. If you were using this operation prior to May 6, 2020, you will need to explicitly update your operations to specify the shared mailbox address. Please follow the Office 365 documentation for more information:"
VictorIvanidze 12,463 on at

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Re: Reply to email error when using shared mailbox

Yes.