Reply to email error when using shared mailbox

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Posted on by HP-23070442-0 Microsoft Employee

I am building a simple flow: when shared mailbox receive an email, trigger a reply to the sender.

Here is the reply action

Screen Shot 2020-12-09 at 11.58.33 PM.png

Here is the error I got

Screen Shot 2020-12-09 at 11.59.51 PM.png

As of May 6, 2020, shared mailbox support was added for certain operations with an optional 'Mailbox address' parameter, allowing you to specify a shared mailbox address for your operation to access. If you were using this operation prior to May 6, 2020, you will need to explicitly update your operations to specify the shared mailbox address. Please follow the Office 365 documentation for more information: https://docs.microsoft.com/en-us/connectors/office365/#shared-mailbox-support

I don't quite understand this. What did I do wrong?

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Building flows

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VictorIvanidze 13,079 on at

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Click "Show advanced options" and populate the "Mailbox address" field.

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SumithSK 9 on at

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@VictorIvanidze are you referring to "original mailbox address" itself? Because I cannot find any "Mailbox address" field in advanced settings.

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VictorIvanidze 13,079 on at

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Yes.

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SumithSK 9 on at

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I am still getting the same error.
"shared mailbox support was added for certain operations with an optional 'Mailbox address' parameter, allowing you to specify a shared mailbox address for your operation to access. If you were using this operation prior to May 6, 2020, you will need to explicitly update your operations to specify the shared mailbox address. Please follow the Office 365 documentation for more information:"

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VictorIvanidze 13,079 on at

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Could you show your flow? Where exactly you met this error?

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SumithSK 9 on at

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This is my flow. Getting the error in the highlighted area.

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VictorIvanidze 13,079 on at

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Can you open this shared mailbox from your Outlook being logged in as the same user as who runs a flow?

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SumithSK 9 on at

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Yes, I'm able to open the shared mailbox from Outlook.

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VictorIvanidze 13,079 on at

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Then I have no more idea - your trigger should work normally.

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Sa10 2 on at

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I have the same error replying to emails with a shared mailbox.
How was it solved?

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